Senior Director of Ticketing & Customer Service  Position Profile About The Opportunity The Senior Director of Ticketing & Customer Service for the Metropolitan Opera drives policy, standards, and accountability for a world-class customer service operation of over 40 staff and works as a critical member of the Sales & Marketing team to achieve the organization’s earned and contributed revenue goals. The Met seeks an individual who can continue its long history of exceptional customer relations across all Met performances and offerings, including ticket and subscription sales for performances at the Metropolitan Opera House, worldwide customer service for Live in HD, digital products and platforms, donor relations, merchandise ecomme