Date:                  July 14, 2022
Department:     Operations
Reports to:        Associate Director of Artistic Planning
Classification:   Full-time, Exempt

THE BALTIMORE SYMPHONY ORCHESTRA and ORCHKIDS

For over a century, the BSO has been recognized as one of America’s leading orchestras and one of Maryland’s most significant cultural institutions. As the largest cultural institution in Maryland, the BSO is internationally recognized and locally admired for its innovation, performances and recordings, and educational community initiatives including OrchKids. Launched in 2008, OrchKids provides children educational resources and fosters social change through the power of music in some of Baltimore’s under-resourced communities.

JOB SUMMARY
The primary functions of the Manager of Artistic Services are to manage all logistics as they pertain to visiting artists, conductors, cover conductors, composers, and to provide administrative support to the Artistic Planning department. This is a unique opportunity to play a vital role in the artistic planning process of a Group I orchestra. As Manager of Artistic Services, the position works to ensure smooth operations, clear communication, and timely management of administrative responsibilities leading to the effective realization of the organization’s artistic vision. The Manager of Artistic Services also ensures effective communication and coordination of BSO guest artist-related ancillary and pre/post-concert events, in coordination with other BSO departments and external partners. The ideal candidate will be extremely organized, highly motivated, demonstrate initiative and discretion, and be willing to work flexible hours, including evenings and weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Artist Liaison

• Manage schedules for all guest artists and conductors appearing with the Baltimore Symphony by arranging all transportation, hotel, travel, and hospitality as contracted
• Ensure the timely processing of all foreign guest artists/conductors visas
• Create and distribute detailed itineraries for guest artists/conductors
• Manage and process all hotel invoices and travel reimbursement payments (including creating check requests, processing expense reimbursements, etc.)
• Maintain detailed and up to date files on guest conductors and soloists
• Manage Artistic ground transportation and create weekly driving schedules
• Establish relationships and negotiate vendor rates for area vendors including hotels, caterers, rental car agencies, car services, etc.
• Work with Associate Director of Artistic Planning to establish budget for guest artists, track and regularly report variances
• Create and maintain guest artist welcome packets (including itineraries, maps, restaurant recommendations) for distribution to all guest artists and conductors
• Manage all Artistic badge access, as well as green room and backstage guests, in accordance with venue security protocols, as well as complimentary ticket requests from guest artists and conductors
• Maintain Artistic supply closet, Artistic travel trunk, and Artistic files
• Serve in Artistic concert and rehearsal duty rotation and be available to provide personal support for all Music Director Laureate and Artistic Advisor activities, including rehearsals, concerts, and other times as required
• Other duties as assigned

Ancillary and Pre-Post Concert Programmatic Events

• Coordinate pre/post-concert activities and lobby enhancements (concessions, lobby entertainment, décor, etc.) with guidance from the Director of Audience Engagement
• Serve as main Artistic presence for all rehearsals and performances
• Serve as primary liaison between the GM and other departments (Advancement, Marketing, etc.)
• Coordinate delivery of artist headshots, bios, etc. to BSO Communications and Marketing teams
• Coordinate travel, accommodations, local ground transportation, and hospitality for all activities

QUALIFICATIONS AND CAPABILITIES

• A minimum of 2 years of experience in orchestra or artist management.
• Superior written and verbal communication skills.
• Valid Driver’s License, good driving record and access to reliable transportation.
• High level of interpersonal skills to handle sensitive and confidential situations with maturity, poise, and discretion.
• Effective organizational and clerical skills with the ability to meet deadlines consistently.
• Ability to represent the BSO professionally and effectively with a wide range of constituents including orchestra members, staff, board, guest artists, patrons, and others.
• Appreciation for, understanding of, and sensitivity to the needs of professional artists, including orchestral musicians, guest artists, and conductors.
• Excellent computer skills including thorough knowledge of Microsoft Office is essential.
• Must be able to read music and be familiar with music terminology.
• Knowledge of symphony orchestra structure and practices, symphonic repertoire preferred.
• Bachelor’s Degree in music or arts administration or professional experience in an arts organization with a symphony orchestra is highly desirable.

COMPENSATION AND BENEFITS

• Competitive salary negotiable, commensurate with qualifications and experience
• Health insurance: two options to choose from; all at low cost to the employee
• Dental, Life and Long-Term Disability Insurance, paid entirely by the BSO
• Generous paid time off, including annual, personal, and sick leave
• 403(b) Plan
• Health Savings Account, employer contributes portion
• Flexible Spending Accounts, including Medical and Dependent Care
• Employee Assistance Program
• Free/discounted tickets to BSO concerts

HOW TO APPLY

Please submit a cover letter and resume to opsjobs@bsomusic.org.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods, or otherwise to balance the workload.

THE BALTIMORE SYMPHONY ORCHESTRA IS AN EQUAL OPPORTUNITY EMPLOYER

The Baltimore Symphony Orchestra and OrchKids do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, differing physical abilities, genetic information, age, parental status, military service, or other non-merit factors.

The BSO is committed to improving and protecting the health of our musicians, staff, and our communities. We comply fully with the COVID-19 requirements of the state of Maryland and the city of Baltimore. It is required that employees be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of employment.

APPENDIX I:  BSO MISSION

The BSO performs the highest quality symphonic music of all eras that nurtures the human spirit. The BSO is committed to engaging, inspiring, educating, and serving diverse audiences and to enhancing the State of Maryland as a cultural center of vitality and importance.”  

__________________________

APPENDIX II:  BSO SHARED VALUES

In October 2021, the BSO Board of Directors approved the following shared values, or “BSO Creed”:

CREATIVITY

• We believe the BSO is first and foremost an artistic institution that is dedicated to the finest creative musical expression.
• We seek to facilitate opportunities for creative approaches that allow musicians, staff, board, and partners to collaborate to serve our mission.
• We strive to inform all decisions with our commitment to innovation and continuous improvement.

RESPECT  

• We believe the BSO should value, appreciate, and treat all individuals - patrons, staff, musicians, guest artists, and volunteers with compassion, respect, and dignity.
• We seek to create a welcoming, safe, and enjoyable environment for all.
• We strive to embrace all human differences and commit to caring and civility towards all with whom we work and serve.

EXCELLENCE   

• We believe it is an honor to present great music to stir and nurture the soul.
• We seek to attract, develop, and retain the best talent in all musicians, staff, board, and volunteers. Everyone who works at the BSO has an important role to play in our success.
• We strive to act with uncompromising integrity and transparency.

ENGAGEMENT / EDUCATION  

• We believe deep connections to the diverse communities we serve are essential to our mission.
• We seek to inspire and educate with powerful and meaningful musical experiences for audiences of all ages.
• We strive to nurture the talents of musicians of all ages with accessible educational initiatives and programs.
• We strive to create a culture where musicians, staff, board, and volunteers communicate, collaborate, understand, and appreciate each other’s work.

DIVERSITY

• We believe diversity, equity, inclusion, and belonging – with respect to race, gender, and personal identity – are cultural and strategic imperatives.
• We seek to create a culture of excellence that ensures access and inclusion of diverse voices in all that we do.
• We strive to use the universal language of music to bring people together and embrace our multicultural society.