The internationally acclaimed Detroit Symphony Orchestra, the fourth-oldest symphony orchestra in the United States, is known for trailblazing performances, visionary maestros, and collaborations with the world’s foremost musical artists. Esteemed conductor Leonard Slatkin, called “America’s Music Director” by the Los Angeles Times, became the 12th Music Director of the DSO in 2008. The DSO offers a performance schedule that includes classical, pops, jazz, young people’s concerts and festivals. The DSO makes its home in historic Orchestra Hall, one of America’s most acoustically perfect concert halls, and actively pursues a mission to impact and serve the community through music. For more information, visit www.dso.org.
Ticketing specialists are energetic, outgoing, and disciplined individuals who provide best-in-class customer service to our patrons during all ticketing and donation transactions, as well as general inquiries. Ticketing specialists are not only helpful sales people, but also ambassadors for the organization. As front-line staff members, ticketing specialists interact with a wide range of patrons and represent the primary point of contact between most patrons and the DSO.
Ticketing specialists are members of the patron engagement team, which is committed to always being accommodating, responsive, knowledgeable, united, and disciplined in the fulfillment of its duties and responsibilities.
Specific Duties and Responsibilities
Monitor phones, windows and online sales during normal business hours and concert
Provide excellent customer service during all ticketing and donation interactions while maximizing the value of each
Thoughtfully and knowledgeably answer patrons’ inquiries regarding the organization and concert
Work with managers to resolve patron concerns, complaints and disputes in a timely and discrete
Assist with donation and ticketing processing and fulfillment for phone, window, and online sales in a timely and accurate
Handle patron contact and financial information with the utmost accurate care and
Enter and update patron contact information in a timely and accurate
Perform general administrative duties and provide other box office assistance as needed.
Reconcile money drawer against database reports on a daily
Other duties as
High school diploma or equivalent experience
1-2 years experience in a ticketing or customer service
Interest in classical music and the arts preferred. Knowledge of classical music a
Experience typing and working with computers. Knowledge of Microsoft Office programs a plus. Knowledge of ticketing systems, including Tessitura, a plus.
Strong verbal communication skills and comfort on the
Attention to detail, strong organization skills, demonstrated punctuality, and strong interpersonal
Comfort with basic math skills and numbers, including arithmetic and percentages.
Experience handling money and demonstrated absolute integrity and honesty in handling credit card information, personal checks, and
Personal Attributes and Competencies
Outgoing, friendly, organized, detail-oriented, patient and creative individuals will be well-suited to thrive in this
Ability to work well under pressure and in a fast-paced environment with a diverse range of coworkers and
Reporting Responsibility: Manager of Patron Sales and Service
Ticketing Specialists will often be required to stand for long periods of time while assisting patrons. While most shifts will take place at the Max M. Fisher Music Center, ticketing specialists will also be assigned to work at a variety of venues throughout metro Detroit and are responsible for their own transportation. The DSO provides a mileage reimbursement when employees are required to work off-site.
Qualified candidates should submit resume and cover letter to email@example.com
About Detroit Symphony Orchestra
Internationally acclaimed conductor Leonard Slatkin is Music Director of the Detroit Symphony Orchestra (DSO) and the Orchestre National de Lyon (ONL). He also maintains a rigorous schedule of guest conducting and is active as a composer, author, and educator.
Highlights of the 2015-16 season include a three-week Brahms festival in Detroit; engagements with the St. Louis Symphony, Pittsburgh Symphony, Los Angeles Philharmonic, and NHK Symphony in Tokyo; debuts with Beijing's China Philharmonic Orchestra and the Shanghai Symphony Orchestra; and a summer tour of Japan and China with the ONL.
Slatkin’s more than 100 recordings have garnered seven Grammy awards and 64 nominations. His recent Naxos recordings include works by Saint-Saëns, Ravel, and Berlioz (with the ONL) and music by Copland, Rachmaninov, Borzova, McTee, and John Williams (with the DSO). In addition, he has recorded the complete Beethoven and Tchaikovsky symphonies with the DSO (available online as digital downloads).
A recipient of the prestigious National Medal of Arts, Slatkin also holds the rank of Chevalier in the French Legion of Honor. He has received Austria’s Declaration of Honor in Silver, the Americ...an Symphony Orchestra League’s Gold Baton Award, and the 2013 ASCAP Deems Taylor Special Recognition Award for his book, Conducting Business.
Slatkin has conducted virtually all of the leading orchestras in the world. As Music Director, he has held posts with the New Orleans, St. Louis, and National symphony orchestras, and he was Chief Conductor of the BBC Symphony Orchestra. He has served as Principal Guest Conductor of London’s Philharmonia and Royal Philharmonic, the Pittsburgh Symphony Orchestra, the Los Angeles Philharmonic at the Hollywood Bowl, and the Minnesota Orchestra.